At Vasukay, we are committed to delivering high-quality fashion with exceptional customer service. We understand that sometimes things may not go as expected. Hence, we have a transparent and fair refund and cancellation policy in place to make your experience hassle-free.
Once an order is placed, it can be cancelled within 6 hours of placement by reaching out to our support team via email or phone. After this window, orders are processed and dispatched, and therefore cannot be cancelled.
We do not offer returns or exchanges for reasons such as size mismatch, dislike of fabric, or color variation. Please refer to the product details and size chart carefully before placing your order. However, if you receive a wrong product or the item is damaged during transit, you may request a replacement or refund. In such cases, please contact us within 48 hours of receiving the order, and share photos as proof. Once reviewed and approved, your refund will be processed within 7–10 working days to your original mode of payment.
Please note that we do not accept returns or issue refunds for customized products, altered garments, or items purchased during sale or promotions.
Also, please be aware that the color of the product may slightly vary from what you see on your screen due to photographic lighting and screen settings. This does not qualify as a defect and is not eligible for return or refund.
For any assistance related to returns, cancellations, or refunds, feel free to contact us at:
Email: vasukayindia@gmail.com
Phone: 8700728177
Address: GF, A-20, Sector 12, Noida, U.P., 201301, India